Warranty & Returns

If you are the original end-user purchaser of a new Kennedy steel roller cabinet, steel tool chest, or steel canopy for use with a Kennedy cabinet or tool chest, then you are entitled to a limited lifetime warranty that the product will be free of defects in material or workmanship under normal use and will conform to the description given them by Kennedy. This limited lifetime warranty extends only to the repair or replacement of items found by Kennedy upon examination to be defective in material or workmanship. This limited lifetime warranty covers only parts and materials, not labor, and cannot be assigned by the original end-user purchaser of that product. This limited lifetime warranty does not cover products that are damaged through any intentional or negligent actions, including but not limited to misuse, mishandling, or modification or to products that reach the ends of their useful lives as a result of normal wear and tear.

Warranty Length Exceptions:

  • Paint – One (1) year
  • Slides, Casters, Drawer Pulls and Handles – 90 Days
  • Purchased accessories, locks and locking systems, including electronic locks —One (1) year

Kennedy is not responsible for any special, punitive, incidental or consequential damages which may arise out of the purchase or use of any Kennedy product. Kennedy’s liability for any breach of warranty shall be limited to the cost of the repair or replacement of the defective items as described above.

THIS WARRANTY IS YOUR EXCLUSIVE WARRANTY AND REPLACES TO THE FULLEST EXTENT PERMITTED BY LAW ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

RETURNED GOODS

New products in original cartons, approved for return by your Kennedy Representative, must be shipped prepaid to the factory or destination provided by your Kennedy Representative. Goods returned freight collect will be refused, or if accepted, the freight charges will be deducted from the credit allowance. Credit for approved returns will be issued for the original invoice price, and subject to a 25% restocking charge. Custom product and special paint colors are not eligible for returns. Stainless Steel product is non-returnable goods.  All product is non-returnable 6 months from purchase date.

SHORTAGE OR DAMAGED CLAIMS

  • Note any discrepancy or damage on the carrier’s freight bill at the time of delivery
  • Notify at once the delivering carrier and file the claim promptly within 24 hours
  • All shipments are 100% inspected and counted before leaving Kennedy’s facility, any shortages must be reported within one business day after receipt